Customer Service Pro: WOW Experience in Car Rentals

Hertz; Eagle (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) matching

Paid parental leave

Employee assistance program

Educational reimbursement

Discounts

Job summary

Hertz is seeking a Customer Service Associate in Gypsum, CO. You will interact with customers to deliver world-class service, assist with rental and return processes, and provide directions as needed.

You will greet customers, resolve issues promptly, and maintain a professional appearance and rapport with the brand. Flexible shifts, weekend/holiday work, and outdoor duties are part of the role.

Qualifications

• Customer service mindset with focus on courteous, efficient assistance.
• Strong computer skills and ability to navigate multiple systems.
• Excellent communication in English, both written and oral.

Responsibilities

• Provide world-class service by managing rental and return processes per Hertz policies.
• Welcome customers with a friendly demeanor and maintain a professional appearance.
• Assist and resolve customer issues promptly for a smooth car rental experience.
• Explain rates, charges, and rental terms; help with directions and local information.
• Process rental documents accurately and coordinate with customers in queue.

Skills

Customer service passion

Self-motivation

Strong computer proficiency

English fluency

Clear communication

multi-tasking

Organizational skills

Team player

100% customer focus

Job description

Hertz is seeking a Customer Service Associate in Gypsum, CO. You will interact with customers to deliver world-class service, assist with rental and return processes, and provide directions as needed.

You will greet customers, resolve issues promptly, and maintain a professional appearance and rapport with the brand. Flexible shifts, weekend/holiday work, and outdoor duties are part of the role.