Car Rental Customer Experience Specialist

Hertz; Montrose (CO); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Rental discounts

Medical plan

Life insurance

401(k) matching

Parental leave

Educational reimbursement

Employee discounts

Job summary

Hertz in Montrose, CO is hiring a Customer Service Associate to greet customers, manage rentals and returns, and ensure a seamless experience at the counter.

You will respond to inquiries, upsell optional products, and uphold Hertz standards while working in a fast-paced team. The role offers hourly pay with commissions and bonus potential, plus a comprehensive benefits package.

Candidates should be friendly, professional, and able to multitask across computer systems to support customers.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work flexible shifts, including weekends and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Provide world-class customer service during rental and return processes.
• Greet each customer with a smile and maintain Hertz standards.
• Assist customers with licensing, documentation and directions as needed.
• Answer phones and help customers promptly and professionally.
• Explain policies and charges to customers and coordinate the rental process.
• Upsell optional products to meet customer needs.

Skills

Customer service

Communication

English proficiency

Multitasking

Computer skills

Teamwork

Professional appearance

Friendly demeanor

Job description

Hertz in Montrose, CO is hiring a Customer Service Associate to greet customers, manage rentals and returns, and ensure a seamless experience at the counter.

You will respond to inquiries, upsell optional products, and uphold Hertz standards while working in a fast-paced team. The role offers hourly pay with commissions and bonus potential, plus a comprehensive benefits package.

Candidates should be friendly, professional, and able to multitask across computer systems to support customers.