Part Time Customer Service Associate

Hertz; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Theme Park Tickets

Gym Discounts

Employee Assistance Program

Job summary

Hertz is seeking a part-time Customer Service Associate in Oklahoma City to greet customers, process rentals, and provide world-class service at the counter. You will engage with customers returning vehicles and help with directions and questions, delivering courteous and efficient assistance.

You will work in a fast-paced environment, multi-task across systems, and represent the Hertz brand with professionalism.

Qualifications

• Customer service oriented role handling rentals and returns.
• Flexibility to work weekends and holidays as needed.
• Stand for long periods outdoors in all weather conditions.

Responsibilities

• Provide world class customer service during rental and return processes.
• Welcome customers with a smile and maintain a professional appearance.
• Explain rates and service charges accurately to customers and assist with directions as needed.
• Assist and coordinate customers to minimize wait times and ensure efficient service.

Skills

Customer service

Multitasking

English proficiency

Communication skills

Teamwork

Time management

Professionalism

Attention to detail

Tools

Typing

CRM software

Job description

As a part time Customer Service Associate , you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get:

Hourly Rate is $16.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Bonus Plans: Eligible, Up to 12%

Bonus: Eligible, Up to 12%

Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to: Employee Assistance Program for employees & family

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Responsibilities:

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

Welcome each customer with a smile.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customer's service experience by immediately owning and resolving issues.

Be proud of our brand and the role you play in our success.

Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

Passion for customer service and attention to detail - Goes the extra mile

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast-paced environment with a variety of tasks.

Excellent organizational and time management skills

Demonstrate professionalism and interpersonal skills

Proven experience of working well within a team

100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time