Part Time Customer Service Associate

Hertz Global Holdings, Inc.; El Paso (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program for you &/

Job summary

Hertz in El Paso, TX, is seeking a part-time Customer Service Associate to deliver world-class service at the rental counter. You will greet customers, process rentals and returns, and resolve issues with a positive, professional approach.

This role emphasizes teamwork, strong English communication, and the ability to work flexible shifts including weekends and holidays. Benefit details are available via HertzBenefits.com.

Responsibilities

• Provide world class customer service by managing the rental process.
• Welcome each customer with a smile and greet at the counter.
• Represent Hertz professionally in appearance and behavior.
• Ensure vehicle is clean and safe for customers.
• Own and resolve customer service issues promptly.
• Assist with rental and return documents.
• Answer phones and assist customers politely.
• Coordinate customers to minimize wait times and promote efficient service.
• Offer optional products to meet customer needs.
• Review rental parameters and charges with customers.
• Adhere to Hertz policies and procedures and provide directions as needed.

Skills

Customer service focus

Attention to detail

Computer proficiency

English proficiency

Clear communication

Multitasking

Organizational skills

Team collaboration

Customer-centric

Job description

As a part time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get:

• Hourly Rate is $12.25 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include:
  • Employee Assistance Program for employees & family
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more
    

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment
  

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

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