Rental Concierge | Flexible Shifts & WOW Service

Hertz; Pittsburgh (Allegheny County); On-site; USD 20,000 - 29,000; Full time

Job summary

Hertz is seeking a Customer Service Associate to assist customers at the counter with rentals, insurance options and add-ons. You will ensure accurate rental documents and provide clear explanations of rates and services.

In this role you’ll greet customers, maintain a professional appearance, work as part of a team, and handle multiple tasks in a fast-paced environment while delivering friendly, reliable service every day.

Qualifications

• Genuine passion for customer service and a helpful attitude.
• Ability to work in a fast-paced retail environment with accuracy.
• Proficiency in English with clear communication.
• Willingness to learn products, policies and procedures.
• Capability to handle multiple tasks and questions simultaneously.

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.

Skills

Customer service

Attention to detail

English proficiency

Multitasking

Teamwork

Professionalism

Phone etiquette

Sales awareness

Job description

Hertz is seeking a Customer Service Associate to assist customers at the counter with rentals, insurance options and add-ons. You will ensure accurate rental documents and provide clear explanations of rates and services.

In this role you’ll greet customers, maintain a professional appearance, work as part of a team, and handle multiple tasks in a fast-paced environment while delivering friendly, reliable service every day.