Rental Services Concierge: World Class Customer Experience

Hertz; Durango (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) employer match

Paid Parental Leave

Employee Assistance Program

Educational Reimbursement

Discounts & perks

Job summary

Hertz is seeking a Customer Service Associate to deliver world-class service to Hertz customers. You will greet customers, assist with rental processes, and respond to inquiries while maintaining a professional appearance and brand representation.

You will work in a fast-paced environment, flex into various roles, and focus on a seamless experience from rental to return, ensuring accuracy and helpful guidance. This role requires strong English communication and teamwork.

Qualifications

• Passion for customer service and attention to detail.
• Strong English communication, both written and spoken.
• Ability to multi-task in a fast-paced environment.
• Professional appearance and brand representation.

Responsibilities

• Provide world-class customer service by managing the rental process.
• Greet customers with a smile and assist with inquiries.
• Ensure accurate rental documents and parameters are understood.
• Resolve customer issues promptly and professionally.

Skills

Customer service

English proficiency

Multi-tasking

Communication

Teamwork

Tools

Point-of-sale systems

Job description

Hertz is seeking a Customer Service Associate to deliver world-class service to Hertz customers. You will greet customers, assist with rental processes, and respond to inquiries while maintaining a professional appearance and brand representation.

You will work in a fast-paced environment, flex into various roles, and focus on a seamless experience from rental to return, ensuring accuracy and helpful guidance. This role requires strong English communication and teamwork.