Customer Care Specialist - Inbound Support

Ecowaste Solutions; Whitehouse (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Health plans

HSA option

Dental and vision

Life insurance

Retirement match 5%

Paid time off

Job summary

Ecowaste Solutions, in Whitehouse, TX, is hiring a Customer Service Representative for a full-time clerical role. You will handle residential and commercial inquiries, resolve issues, and maintain accurate customer records in a fast-paced office environment.

The role emphasizes clear communication, data entry accuracy, and a proactive service mindset. Training is provided, with weekly pay and a comprehensive benefits package including health plans and retirement matching.

Qualifications

• High school diploma or GED.
• Excellent verbal communication and professional demeanor.
• Comfortable using Windows, Outlook, Excel, and Word.
• Data entry experience is a plus.
• Ability to accurately read and follow maps or GPS.
• Bilingual is a plus.
• Thrives in a fast-paced environment.

Responsibilities

• Field residential and commercial calls, inquiries, and requests.
• Handle routine service changes, billing questions, cancellations, and equipment issues.
• Respond to internal and external calls and emails promptly.
• Create and maintain customer profiles in the account database.
• Review performance metric reports with your manager and plan growth actions.
• Log customer service interactions accurately and on time.
• Perform other job-related duties as required.

Skills

Verbal communication

Data entry

Bilingual (plus)

Customer service mindset

Education

High school diploma or GED

Tools

Windows

Outlook

Excel

Microsoft Word

Job description

Ecowaste Solutions, in Whitehouse, TX, is hiring a Customer Service Representative for a full-time clerical role. You will handle residential and commercial inquiries, resolve issues, and maintain accurate customer records in a fast-paced office environment.

The role emphasizes clear communication, data entry accuracy, and a proactive service mindset. Training is provided, with weekly pay and a comprehensive benefits package including health plans and retirement matching.