Bilingual Customer Service Representative

Ecowaste Solutions; Whitehouse (TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision benefits

Company paid life insurance

Paid time off

Retirement plan with company match

Employee discount through LifeMart

Job summary

Ecowaste Solutions in Texas is seeking a Customer Service Representative to respond to routine residential and commercial calls, address inquiries, and resolve issues under supervision. You will create and update customer profiles, log interactions, and help ensure timely, courteous service.

The role requires strong English skills, data entry ability, and proficiency with Windows, Outlook, Word, and Excel. A high school diploma is required; bilingual applicants are a plus, and comprehensive

Qualifications

• Knowledge of Business English, spelling, punctuation, and office procedures.
• Excellent verbal and written communication skills.
• High School diploma or GED.
• Experience with data entry is a plus.
• Familiarity with Windows, Outlook, Word, and Excel.
• Bilingual ability is a plus.
• Typing correspondence, reports, and summaries.
• Ability to read maps or GPS.

Responsibilities

• Respond to routine residential and commercial customer calls and inquiries.
• Address service changes and billing questions in a timely manner.
• Log interactions and create/update customer profiles in systems.
• Review performance metrics with supervisor and action plan.
• Respond to emails and calls to resolve concerns accurately and promptly.
• Deliver courteous, respectful, and timely service to customers.

Skills

Verbal communication

Customer service

Typing

Bilingual

Data entry

Microsoft Word

Excel

Outlook

Windows

GPS reading

Education

High School diploma or GED

Tools

Personal computer

Job description

Position Summary

With an appropriate knowledge of the Company’s services and processes, a Customer Service Representative works under the direct supervision of the Customer Service Manager to deliver the highest level of quality service to our customers. The Customer Service Representative receives and responds to routine residential and commercial customer calls, inquiries, requests, and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. Working in established guidelines, this position is responsible for delivering superior customer service in a respectful, courteous, and timely manner to ensure concerns are resolved accurately.

Principal Responsibilities

• Replicate success routines to become knowledgeable about the waste services industry and Ecowaste Solutions processes, services, and policies.
• Respond in a timely and accurate manner to various customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding general residential & commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
• Respond to all internal and external calls and emails in a timely manner to ensure that customers’ concerns are understood, addressed, and accurately resolved promptly.
• Receive and review individual performance metric reports and action plan with manager to understand individual performance.
• Create customer profiles in account database, enter route and service information and validate customer information.
• Log information about customer service interactions into systems; update in a timely and accurate manner so associates can track services inquiries and resolution.
• Perform other job-related duties as required.

Qualifications

• Knowledge of Business English, spelling, punctuation, and general office processes. Skilled in typing correspondence, reports, and summaries according to appropriate procedures. Bilingual is a plus!
• Skilled in the operation of a personal computer and other office equipment.
• Data entry experience is a plus!
• Must have excellent verbal communication skills, as well as excellent customer service skills.
• Knowledge of Windows, Outlook, Works, Excel, and Microsoft Word required.
• Ability to accurately read and follow maps or GPS
• Ability to work in a fast-paced environment and learn different computer software and programs.
• High School diploma or GED.
• Health, Dental and Vision Benefit Options for employee and family
• Company Paid Basic Life insurance policy.
• Paid Time Off
• Generous retirement plan with company match
• Access to employee discount through LifeMart!

Performance

• Attendance and punctuality according to the work schedule are a must and are vital to the operations of the rest of the company.
• Preferred hours are 7:55am - 5pm, additional hours may be needed.

Physical Requirements

• Must be able to sit for long periods of time
• Must be able to use hands for data entry

Ecowaste Solutions offers a competitive base salary, opportunity to earn incentive pay, and a comprehensive employee benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.