Customer Service Pro — In-Office, 401k & PTO

Apex Waste Solutions; Parker (CO); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Matching 401k

Long Term & Short Term Disability

Life Insurance

Paid Time Off

Job summary

Apex Waste Solutions in Parker, CO, is seeking a Customer Service Representative to be the first point of contact for customers. You’ll handle inquiries, assist with service changes, and guide residents and businesses with a friendly, professional attitude.

This full-time, in-office role requires at least two years of customer service experience, strong communication skills, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Minimum of two years of customer service experience.
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer customer inquiries via phone, email, and in person promptly and professionally.
• Assist with new service setups, account inquiries, billing questions, and service changes.
• Process billing inquiries and payments.
• Coordinate with dispatch and operations teams to resolve service issues efficiently.
• Maintain accurate customer records and update information in our system.
• Provide a positive and helpful customer experience at all times.
• Identify trends and common issues to suggest improvements to services and processes.

Skills

Customer service experience

Communication skills

Microsoft Office

CRM systems

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Apex Waste Solutions in Parker, CO, is seeking a Customer Service Representative to be the first point of contact for customers. You’ll handle inquiries, assist with service changes, and guide residents and businesses with a friendly, professional attitude.

This full-time, in-office role requires at least two years of customer service experience, strong communication skills, and proficiency with Microsoft Office and CRM systems.