Customer Service Pro — Training, Growth & Benefits

Community Choice Financial Family of Brands; Emporia (KS); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Paid training

Learning modules

Cross-brand training

Leadership program

Career advancement

Educational reimbursement

Health insurance options

401(k) with match

Life insurance & AD&D

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Emporia, KS. The role focuses on handling customer interactions, processing transactions, and offering tailored financial services in a fast-paced retail setting.

The position requires a high school diploma, strong communication skills, and the ability to work full-time with weekend shifts. Training, benefits, and career development opportunities are provided across eleven brands nationwide.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and colleagues.
• Meticulous attention to detail and accurate data entry.
• Proficiency in using phones, POS systems, MS Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle available for workdays.
• Background check required by law.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system with precision.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Participate in in-store and community events as needed.
• Maintain store appearance and meet cleanliness standards.
• Adhere to security protocols and opening/closing procedures.
• Uphold compliance with policies, procedures, and laws.
• Engage in ongoing training and stay current on product changes.
• Work in a dynamic, fast-paced environment and handle multiple tasks.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Skills

Verbal and written communication

Professional demeanor

Attention to detail

Data entry

Phone & POS proficiency

MS Office proficiency

Age 18+ (19+ AL)

Driver's license & vehicle

Background check

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Emporia, KS. The role focuses on handling customer interactions, processing transactions, and offering tailored financial services in a fast-paced retail setting.

The position requires a high school diploma, strong communication skills, and the ability to work full-time with weekend shifts. Training, benefits, and career development opportunities are provided across eleven brands nationwide.