Customer Service Pro — Training, Growth & In-Store Impact

Community Choice Financial Family of Brands; Norwood (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand mobility

401(k) retirement plan

Medical insurance

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Norwood, OH. You will assist customers with transactions, provide in-store experiences, and engage in community events while supporting a high-performance team.

The role includes on-the-job training, opportunities across eleven brands, and a comprehensive benefits package. This entry-level position offers growth potential within a fast-growing company.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands including standing and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with policies and relevant laws.
• Maintain a full-time in-person schedule including weekends.

Skills

Communication

Data entry

Attention to detail

Professional demeanor

Verbal communication

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Norwood, OH. You will assist customers with transactions, provide in-store experiences, and engage in community events while supporting a high-performance team.

The role includes on-the-job training, opportunities across eleven brands, and a comprehensive benefits package. This entry-level position offers growth potential within a fast-growing company.