Customer Service Pro | Training & Career Growth

Ccffamilyofbrands; Topeka (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Learning management system access

Cross-brand opportunities

Key Holder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) matching

Life and AD&D insurance

Dental and vision coverage

Mental health resources

Job summary

Speedy Cash in Topeka, KS is seeking a Customer Service Representative to help community members access financial solutions and provide an exceptional in-store experience.

You will receive hands-on training, coaching, and development as part of a fast-growing, performance-driven company. The role includes a full-time schedule with weekend availability and opportunities across the brand network.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and security procedures, and assist in opening/closing where applicable.

Skills

Communication skills

Detail-oriented

Data entry accuracy

POS familiarity

MS Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Topeka, KS is seeking a Customer Service Representative to help community members access financial solutions and provide an exceptional in-store experience.

You will receive hands-on training, coaching, and development as part of a fast-growing, performance-driven company. The role includes a full-time schedule with weekend availability and opportunities across the brand network.