Customer Service Representative

Community Choice Financial Family of Brands; Emporia (KS); On-site; USD 17,616 - 25,089; Full time

Benefits offered by this job

Paid training

Learning modules

Cross-brand training

Leadership program

Career advancement

Educational reimbursement

Health insurance options

401(k) with match

Life insurance & AD&D

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Emporia, KS. The role focuses on handling customer interactions, processing transactions, and offering tailored financial services in a fast-paced retail setting.

The position requires a high school diploma, strong communication skills, and the ability to work full-time with weekend shifts. Training, benefits, and career development opportunities are provided across eleven brands nationwide.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and colleagues.
• Meticulous attention to detail and accurate data entry.
• Proficiency in using phones, POS systems, MS Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle available for workdays.
• Background check required by law.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system with precision.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Participate in in-store and community events as needed.
• Maintain store appearance and meet cleanliness standards.
• Adhere to security protocols and opening/closing procedures.
• Uphold compliance with policies, procedures, and laws.
• Engage in ongoing training and stay current on product changes.
• Work in a dynamic, fast-paced environment and handle multiple tasks.
• Perform additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends.

Skills

Verbal and written communication

Professional demeanor

Attention to detail

Data entry

Phone & POS proficiency

MS Office proficiency

Age 18+ (19+ AL)

Driver's license & vehicle

Background check

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Customer Service Representative

Emporia, KS

Compensation

Hourly wage: $15.50 per hour. Additional performance‑based incentives may be earned.

Benefits & Perks

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system with e‑learning modules for professional and personal development.
• Cross‑brand training enabling movement into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to develop leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple medical insurance choices, all including telemedicine and a medical spending account (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits for dental, vision, short‑term and long‑term disability, supplemental life/AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and additional support via the Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through a Discount Marketplace.
• Paid time off that grows with tenure, starting with 12 days in the first year.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering personalized financial services tailored to their lifestyle.
• Enter and maintain customer information with precision and integrity in a point‑of‑sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office when required, including onsite vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Adhere to office security protocols and conduct mandatory opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with company policies, procedures, and all applicable local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet individual and team performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends. Full‑time includes a minimum of 40 hours per week. Store hours, schedules, and minimum hours may change at the sole discretion of the company.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and colleagues.
• Meticulous attention to detail and accurate data entry.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle available for workdays (mileage compensated).
• Background check required, conducted in accordance with applicable law.
• Ability to meet physical demands: standing up to 90% of the time, moving and transporting up to 25 lbs, operating mechanical controls such as a keyboard.

Preferred Qualifications

• Experience in check cashing, document verification, or money order processing.
• Prior cash handling, cash drawer, or vault management experience.
• Bilingual (English/Spanish) required for certain locations.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, or genetic information. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.