Customer Service Pro - Schedule & Support for Home Comfort

Sandersandjohnson; Littleton (CO); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Health/dental/vision insurance

Life & AD&D insurance

Training & advancement

Direct deposit

Dog-friendly office

Job summary

Sanders & Johnson, Inc. in Littleton, CO is seeking a full-time Customer Service Rep to be the welcoming voice of our HVAC and plumbing team. You’ll answer inbound calls, schedule service requests, and enter data into our CRM with precision.

You’ll also perform outbound calls to arrange maintenance, promote service agreements, and manage leads across channels, while delivering outstanding customer care. Join a growing, dog-friendly office with competitive pay and comprehensive benefits,

Qualifications

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsibilities

• Answer inbound calls with a friendly demeanor and schedule service requests.
• Enter customer data accurately into the CRM.
• Perform outbound calls to schedule maintenance and manage leads from multiple channels.
• Promote service agreements and schedule estimates for equipment replacements.
• Handle tough personalities with a calm, confident approach while keeping operations running smoothly.

Skills

Customer service

Excel

Punctuality

Attention to detail

Willingness to learn

Calm under pressure

Self-starter

Effective communication

Tools

ServiceTitan

Job description

Sanders & Johnson, Inc. in Littleton, CO is seeking a full-time Customer Service Rep to be the welcoming voice of our HVAC and plumbing team. You’ll answer inbound calls, schedule service requests, and enter data into our CRM with precision.

You’ll also perform outbound calls to arrange maintenance, promote service agreements, and manage leads across channels, while delivering outstanding customer care. Join a growing, dog-friendly office with competitive pay and comprehensive benefits,