Customer Service Rep

Sandersandjohnson; Littleton (CO); On-site; USD 65,904,000 - 71,635,000; Full time

Benefits offered by this job

Retirement plan

Paid time off

Health/dental/vision insurance

Life & AD&D insurance

Training & advancement

Direct deposit

Dog-friendly office

Job summary

Sanders & Johnson, Inc. in Littleton, CO is seeking a full-time Customer Service Rep to be the welcoming voice of our HVAC and plumbing team. You’ll answer inbound calls, schedule service requests, and enter data into our CRM with precision.

You’ll also perform outbound calls to arrange maintenance, promote service agreements, and manage leads across channels, while delivering outstanding customer care. Join a growing, dog-friendly office with competitive pay and comprehensive benefits,

Qualifications

• 3+ years of customer service experience.
• Proficiency with technology and software, including Microsoft Excel.
• Punctual, dependable, trustworthy, and always on time.
• Excellent at following up and seeing requests or projects through to completion.
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things.
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized.
• A calm personality and the ability to diplomatically interact with challenging customers.
• A self-starter who quickly finishes tasks.

Responsibilities

• Answer inbound calls with a friendly demeanor and schedule service requests.
• Enter customer data accurately into the CRM.
• Perform outbound calls to schedule maintenance and manage leads from multiple channels.
• Promote service agreements and schedule estimates for equipment replacements.
• Handle tough personalities with a calm, confident approach while keeping operations running smoothly.

Skills

Customer service

Excel

Punctuality

Attention to detail

Willingness to learn

Calm under pressure

Self-starter

Effective communication

Tools

ServiceTitan

Job description

Are you someone who thrives on connecting with people, loves solving problems, and is ready to take on a role where every day is an opportunity to make a difference? If so, join Sanders & Johnson, Inc. in Littleton, CO as a full-time Customer Service Rep! With us, you'll enjoy competitive pay of $23-$25/hour and phenomenal benefits that include:

• Company-sponsored retirement plan with company match
• Paid vacation, paid sick leave, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Opportunities for training and advancement
• Direct deposit
• A dog-friendly office in a beautiful location and a team with a sense of humor

DISCOVER WHO WE ARE

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

Our organization has seen several years of steady growth even during the pandemic. We are locally owned and have great leadership who are personally interested in the success of the company, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

DIVE INTO YOUR DAY AS OUR CUSTOMER SERVICE REP

As our full-time Customer Service Rep, you will be the welcoming voice and heartbeat of our team. Every day, you'll answer incoming calls with a friendly demeanor, schedule HVAC and plumbing service requests, and ensure customer data is meticulously entered into our CRM. You'll perform outbound calls to schedule maintenance, handle light bookkeeping, and manage leads from multiple channels. Beyond the desk, you'll gracefully tackle tough personalities, promote service agreements, and schedule estimates for equipment replacements. Your calm, confident approach will ensure our customers feel valued and heard while keeping our HVAC and plumbing operations running smoothly.

DO YOU MEET THESE QUALIFICATIONS?

• 3+ years of customer service experience
• Proficiency with technology and software, including Microsoft Excel
• Punctual, dependable, trustworthy, and always on time
• Excellent at following up and seeing requests or projects through to completion
• Coachable and curious about the plumbing and HVAC industry with a natural desire to learn new things
• A sense of urgency, impeccable follow-through skills, great attention to detail, and highly organized
• A calm personality and the ability to diplomatically interact with challenging customers
• A self-starter who quickly finishes tasks

Preferred but not required:

• Outbounding experience
• Experience working with a plumbing, HVAC, or another trade company
• Proficiency with ServiceTitan software
• Competitive spirit that pursues winning with a passion