Customer Service Expert - Problem Solver & Billing

Kedia Corporation; Clifton (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading business services firm in Clifton, NJ, is seeking a Customer Service Representative to enhance customer experiences. The role involves managing inquiries, resolving service issues, and utilizing various tools such as autodialers and CRM software. Ideal candidates will exhibit strong communication skills, active listening, and a service-oriented mindset. A fast-paced environment with opportunities for growth and innovation awaits. Interested applicants are encouraged to apply.

Qualifications

• Proven ability to manage customer inquiries effectively.
• Experience with contact center software and CRM systems.
• Strong oral and written communication skills.

Responsibilities

• Confer with customers via phone to provide product information.
• Maintain records of customer interactions.
• Resolve billing complaints and inquiries.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading business services firm in Clifton, NJ, is seeking a Customer Service Representative to enhance customer experiences. The role involves managing inquiries, resolving service issues, and utilizing various tools such as autodialers and CRM software. Ideal candidates will exhibit strong communication skills, active listening, and a service-oriented mindset. A fast-paced environment with opportunities for growth and innovation awaits. Interested applicants are encouraged to apply.