Customer Service Pro — Resolve, Billing & Support

Kedia Corporation; High Point (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer-focused corporation in High Point, NC is seeking a dedicated Customer Service Representative. This role involves communicating with customers to address inquiries and resolve issues effectively. The ideal candidate will have strong communication skills, attention to detail, and the ability to maintain records of customer interactions. We offer a challenging and growth-oriented work environment where you can develop your skills and make a difference.

Qualifications

• Exceptional communication skills and attention to detail are needed.
• Ability to handle customer inquiries and complaints effectively.
• Proficient in using contact center and CRM software.

Responsibilities

• Confer with customers about products and services offered.
• Keep records of customer interactions and complaints.
• Determine charges for services and collect payments.
• Resolve customer service complaints and issues.

Skills

Active Listening

Service Orientation

Speaking

Writing

Critical Thinking

Negotiation

Social Perceptiveness

Tools

Avaya software

CRM software

Microsoft Excel

Job description

A customer-focused corporation in High Point, NC is seeking a dedicated Customer Service Representative. This role involves communicating with customers to address inquiries and resolve issues effectively. The ideal candidate will have strong communication skills, attention to detail, and the ability to maintain records of customer interactions. We offer a challenging and growth-oriented work environment where you can develop your skills and make a difference.