Customer Service Pro: Order Management & Growth

Mohawk Industries; Wilmington (DE); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee discount

Tuition reimbursement

Job summary

Dal-Tile is seeking a Customer Service Representative II to join our team. The role involves servicing walk-in customers, answering inquiries, providing samples and completing sales transactions.

Primary duties include order entry, status checks, pricing, stock checks, and transportation coordination. Requires 3+ years in call center or customer service and strong communication skills in a fast-paced environment.

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.
• Prior textile industry knowledge is preferred.

Responsibilities

• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

Time management

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile is seeking a Customer Service Representative II to join our team. The role involves servicing walk-in customers, answering inquiries, providing samples and completing sales transactions.

Primary duties include order entry, status checks, pricing, stock checks, and transportation coordination. Requires 3+ years in call center or customer service and strong communication skills in a fast-paced environment.