Customer Service Pro - Multichannel Support, Weekly Bonuses

Answering-Service-Car; Rocky Mount (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

PTO from day one

Weekly bonuses

Job summary

Answering Service Care in Rocky Mount, NC, is hiring full-time and part-time agents who listen well, stay calm, and enjoy helping people. The role requires answering calls per client scripts, taking messages, scheduling appointments, and assisting customers via chat, text, and email.

The company has a long history of serving 4,000+ businesses and offers weekly bonuses, day-one PTO, and comprehensive benefits. Weekend shifts are required for some schedules.

Qualifications

• Clear, friendly communication, both spoken and written.
• Patience and empathy, even when it gets busy.
• Strong attention to detail and solid computer skills.
• Ability to multitask in a fast-paced office.

Responsibilities

• Answer and place calls for clients in many industries, following each client’s script.
• Take messages, schedule appointments, collect new customer details, and transfer calls.
• Support customers through live chat, text, and email.
• Keep accurate notes across multiple computer systems.

Skills

Clear communication

Empathy

Attention to detail

Multitasking

Weekend availability

Job description

Answering Service Care in Rocky Mount, NC, is hiring full-time and part-time agents who listen well, stay calm, and enjoy helping people. The role requires answering calls per client scripts, taking messages, scheduling appointments, and assisting customers via chat, text, and email.

The company has a long history of serving 4,000+ businesses and offers weekly bonuses, day-one PTO, and comprehensive benefits. Weekend shifts are required for some schedules.