Customer Service & Data Entry Specialist (Day One Benefits)

Trulite Glass & Aluminum Solutions; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401k match

Disability coverage

Job summary

Trulite Glass & Aluminum Solutions is seeking a Customer Service Representative to support customers via phone, fax, or email. You will verify orders in the CRM/Axapta system, perform data entry, and collaborate with production to ensure orders meet expectations.

The role emphasizes high accuracy, strong communication, and the ability to multi-task in a manufacturing environment. Benefits begin on day one, with room for growth and ongoing product training.

Qualifications

• Requires high school diploma with 2-3 years of related customer service or office experience.
• Associates degree with 1-3 years glass/aluminum work experience preferred.
• Proven experience in customer service and professional office setting.
• Proficient with Microsoft Office suite.
• Manufacturing background preferred.
• Must multi-task, be organized, efficient, and accurate.

Responsibilities

• Answer customer service calls within the first three rings.
• Process, receive, and verify orders using the company's CRM/Axapta mainframe system.
• Data entry.
• Initiate actions for order changes and communicate updates to relevant departments.
• Assist in proofreading entered orders and ensure correct codes are applied.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or refer complaints of product or service failures for investigation.
• Conduct follow-up calls within 3 hours to respondents with concerns or questions.
• Prepare price quotations for items not in the price book and issue quotations.
• Work with other branches to resolve problems and enhance service offerings.
• Answer customers’ technical questions regarding products and services.
• Modify quote status after order placement for visibility and consistency.
• Attend regular customer service department meetings.
• Support continuous improvement and training programs.
• Provide back-up support as assigned by management.

Skills

Customer service

Data entry

Microsoft Office

Communication

Time management

Multi-tasking

Attention to detail

Conflict management

Education

High School Diploma

Associates degree preferred

Tools

CRM Axapta mainframe

Job description

Trulite Glass & Aluminum Solutions is seeking a Customer Service Representative to support customers via phone, fax, or email. You will verify orders in the CRM/Axapta system, perform data entry, and collaborate with production to ensure orders meet expectations.

The role emphasizes high accuracy, strong communication, and the ability to multi-task in a manufacturing environment. Benefits begin on day one, with room for growth and ongoing product training.