Customer Service Pro — Home Improvement Specialist

Lowe's; New Hudson (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee 0

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate to help customers navigate home improvement needs and find the right products and services. You’ll greet shoppers, answer questions, and ensure a smooth shopping experience throughout the day.

Daily tasks include assisting with merchandise placement, processing orders, and cross-training in store areas to deliver top-notch service. The role emphasizes basic math, computer use, and the ability to lift up to 25 pounds as needed.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
• 6 months of Retail and/or customer service experience

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Bi-lingual skills

Customer service experience

Computer literacy

Tools

Smartphones

Tablets

Job description

Lowe’s is hiring a Customer Service Associate to help customers navigate home improvement needs and find the right products and services. You’ll greet shoppers, answer questions, and ensure a smooth shopping experience throughout the day.

Daily tasks include assisting with merchandise placement, processing orders, and cross-training in store areas to deliver top-notch service. The role emphasizes basic math, computer use, and the ability to lift up to 25 pounds as needed.