Customer Service Pro — Home Improvement Solutions

Lowe's Companies, Inc.; Shelbyville (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate to greet customers, help them locate products, and deliver friendly, efficient service within the store.

You’ll work across departments, assist with loading merchandise, processing orders, and ensuring customer needs are met through proactive help and guidance. The role supports various departments such as Appliances, Cabinets, Flooring, Garden, Hardware, Tools, and more.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience (preferred).
• Bi-lingual skills (preferred).
• Certification in trade related to department (preferred).

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail tech

Bilingual (preferred)

Reading, writing & arithmetic

Stand/walk duties

Tools

Smartphones/Tablets

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate to greet customers, help them locate products, and deliver friendly, efficient service within the store.

You’ll work across departments, assist with loading merchandise, processing orders, and ensuring customer needs are met through proactive help and guidance. The role supports various departments such as Appliances, Cabinets, Flooring, Garden, Hardware, Tools, and more.