Customer Service Pro - Home Improvement Retail

Lowe's Companies, Inc.; Fairfield (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) company match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate in California to welcome customers, help them find products, and ensure a positive shopping experience.

The role involves answering questions, assisting with merchandise, and supporting store operations across departments. In addition to competitive pay, Lowe's offers health insurance options, tuition assistance, a company 401(k) match, an Employee Stock Purchase Program, and a 10% associate discount.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to stand/walk for extended periods and lift up to 25 lbs unassisted.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Stock replenishment and organizing shelves.
• Process orders and deliveries accurately so customers receive merchandise on time.
• Cross-train in other store areas to support customer service excellence.
• Prepare merchandise in department based on customer needs (e.g., paint, pipes, wood).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Basic computer

Retail tech

Bi-lingual

Tools

Smartphones & tablets

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate in California to welcome customers, help them find products, and ensure a positive shopping experience.

The role involves answering questions, assisting with merchandise, and supporting store operations across departments. In addition to competitive pay, Lowe's offers health insurance options, tuition assistance, a company 401(k) match, an Employee Stock Purchase Program, and a 10% associate discount.