Customer Service Pro — Home Improvement

Lowe's Companies, Inc.; Honolulu (HI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to greet customers, help them find products, and deliver excellent service in-store. You may assist across departments, stock shelves, and process orders to ensure timely delivery.

The role supports learning and growth through on-the-job training and cross-functional opportunities. We offer part-time or flexible scheduling, with a focus on customer satisfaction and teamwork.

Qualifications

• 6 months of computer use experience (inputting, accessing, modifying, or outputting information).
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of retail and/or customer service experience.
• Bi-lingual skills preferred.
• Certification in trade related to department preferred.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology

Arithmetic skills

Physical stamina

Bi-lingual skills

Trade certification

Tools

Smartphones and tablets

Job description

Lowe's is hiring a Customer Service Associate to greet customers, help them find products, and deliver excellent service in-store. You may assist across departments, stock shelves, and process orders to ensure timely delivery.

The role supports learning and growth through on-the-job training and cross-functional opportunities. We offer part-time or flexible scheduling, with a focus on customer satisfaction and teamwork.