Customer Service Pro - Home Improvement

Lowe's; Franklin (VA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate in Virginia with a strong focus on customer care and home improvement knowledge. You will help customers find products, answer questions, and maintain merchandise in a fast-paced retail setting.

The role emphasizes friendly service, teamwork, and being able to lift up to 25 lbs while standing for long periods. Training across departments may occur to deliver outstanding customer support.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Basic math

Stand for long periods

Lifting 25 lbs

Job description

Lowe's is seeking a Customer Service Associate in Virginia with a strong focus on customer care and home improvement knowledge. You will help customers find products, answer questions, and maintain merchandise in a fast-paced retail setting.

The role emphasizes friendly service, teamwork, and being able to lift up to 25 lbs while standing for long periods. Training across departments may occur to deliver outstanding customer support.