Customer Service Pro - Home Improvement & Benefits

Lowe's; Alton (IL); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to help customers find products and solutions for home improvement needs. You will welcome shoppers, answer questions, and ensure a high level of friendly service throughout the day.

You may assist in locating items, restocking shelves, processing orders, and collaborating across departments to deliver outstanding customer care. Physical tasks include standing, lifting up to 25 lbs, and occasional merchandise handling.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual ability

Basic computer skills

Retail tech literacy

Strong communication

Tools

Smart phones and tablets

Job description

Lowe’s is seeking a Customer Service Associate to help customers find products and solutions for home improvement needs. You will welcome shoppers, answer questions, and ensure a high level of friendly service throughout the day.

You may assist in locating items, restocking shelves, processing orders, and collaborating across departments to deliver outstanding customer care. Physical tasks include standing, lifting up to 25 lbs, and occasional merchandise handling.