Home Improvement Customer Experience Specialist

Lowe's Home Centers, LLC; Staunton (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers throughout the day, assist with locating merchandise, and ensure customer needs are met in a fast-paced retail environment.

Based in Staunton, VA, the role involves standing, lifting up to 25 lbs, and may require cross-training in other store areas to deliver excellent service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Bi-lingual

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers throughout the day, assist with locating merchandise, and ensure customer needs are met in a fast-paced retail environment.

Based in Staunton, VA, the role involves standing, lifting up to 25 lbs, and may require cross-training in other store areas to deliver excellent service.