Customer Service Pro — Hands-On & Quick Pay

U-Haul International, Inc.; Webster (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

Vacation

Sick days

Life insurance

401(k) Savings

ESOP

Legal plan

Identity protection

Financial wellness

Job summary

U-Haul International, Inc. seeks a Customer Service Representative to be the face of its service, helping customers with products, managing rentals via U-Scan, and assisting with equipment setup and maintenance. The role emphasizes teamwork and on-the-job training in Webster, Texas.

Benefits include health insurance, paid holidays, and opportunities for advancement, with on-the-job training and potential certifications offered during employment.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and clean driving record.
• Customer service experience preferred; ability to assist customers and educate about products.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. seeks a Customer Service Representative to be the face of its service, helping customers with products, managing rentals via U-Scan, and assisting with equipment setup and maintenance. The role emphasizes teamwork and on-the-job training in Webster, Texas.

Benefits include health insurance, paid holidays, and opportunities for advancement, with on-the-job training and potential certifications offered during employment.