Customer Service Pro — Growth, Training & Benefits

Rollins, Inc.; Cookeville (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid vacation, holidays and sick leave

Job summary

Rollins, Inc. in Cookeville, TN is hiring a Customer Service Specialist to join Orkin’s team. You will handle customer requests, schedule service visits, and maintain efficient routes while delivering top-notch service and accountability to the team.

The role emphasizes empathy, accuracy, and a service mindset in a fast-paced environment. Comprehensive benefits, including medical and a 401(k), are provided along with growth opportunities.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Maintain customer database with accurate information and resolve issues to support satisfaction.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Rollins, Inc. in Cookeville, TN is hiring a Customer Service Specialist to join Orkin’s team. You will handle customer requests, schedule service visits, and maintain efficient routes while delivering top-notch service and accountability to the team.

The role emphasizes empathy, accuracy, and a service mindset in a fast-paced environment. Comprehensive benefits, including medical and a 401(k), are provided along with growth opportunities.