Customer Service Pro - Growth, Training & 401(k) Match

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Tuition assistance

On-site fitness center

Walking paths

Modern facilities

Cafe options

Job summary

Uline Inc. in Kenosha, WI is seeking a Customer Service Representative to deliver legendary service, build lasting relationships, and provide solutions using advanced tools. The role emphasizes fast, friendly support and a strong training program within a family-owned company environment.

You will process orders, answer questions, and guide customers through online ordering while expanding product knowledge and problem-solving abilities. Training is provided to grow with the company.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Strong communication and problem-solving skills.
• Prior customer service experience is a plus; training provided.
• Ability to learn product details and use company systems.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline Inc. in Kenosha, WI is seeking a Customer Service Representative to deliver legendary service, build lasting relationships, and provide solutions using advanced tools. The role emphasizes fast, friendly support and a strong training program within a family-owned company environment.

You will process orders, answer questions, and guide customers through online ordering while expanding product knowledge and problem-solving abilities. Training is provided to grow with the company.