Customer Service Training Specialist

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Bonuses programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline Inc. in Kenosha is seeking a Customer Service Trainer to design and deliver engaging learning experiences that elevate employee performance and drive legendary service across North America.

You'll evaluate training needs, create practical solutions, and collaborate with Corporate Headquarters and regional teams to ensure consistent delivery. A strong communication and leadership presence is essential.

Qualifications

• Bachelor’s degree in adult learning, corporate training or related area, or equivalent experience.
• Experience with existing and emerging training methods and tools.
• Proficient in Microsoft Office.
• Excellent communication, interpersonal and leadership skills.

Responsibilities

• Design and conduct training sessions using a variety of techniques to support employee success and drive high performance.
• Evaluate Customer Service training needs and provide recommendations to improve processes and procedures.
• Serve as a liaison for training teams across Uline’s Corporate Headquarters and our regional facilities.
• Create a welcoming and positive learning environment that encourages employee growth and development.

Skills

Communication skills

Interpersonal skills

Leadership

Microsoft Office

Training methods

Education

Bachelors in Training

Tools

Training software

Job description

Uline Inc. in Kenosha is seeking a Customer Service Trainer to design and deliver engaging learning experiences that elevate employee performance and drive legendary service across North America.

You'll evaluate training needs, create practical solutions, and collaborate with Corporate Headquarters and regional teams to ensure consistent delivery. A strong communication and leadership presence is essential.