Customer Service Pro — Growth & Flexible Work Options

Infinite Pest Solutions; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid training

Employee discount

Referral program

Job summary

Infinite Pest Solutions is seeking a polite, professional Customer Service Representative to join our Fort Myers office or remote Florida-based team. You will handle a high-volume of calls, answer questions, resolve complaints, and schedule services to ensure a fanatical customer experience.

This in-person role in Fort Myers or remote option requires CRM experience, fast typing, and strong communication. We offer comprehensive benefits, paid training, and opportunities for advancement.

Qualifications

• Previous customer service experience required.
• Call center experience strongly preferred.
• Experience with CRM software strongly preferred.
• Working knowledge of office equipment and software.
• Schedule is 8 am to 5 pm Monday-Friday OR 9 am to 6 pm.
• Must be able to type 40+ Words per Minute with accuracy.

Responsibilities

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and elevate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Skills

Customer service

Call center

CRM

Typing 40 WPM

Job description

Infinite Pest Solutions is seeking a polite, professional Customer Service Representative to join our Fort Myers office or remote Florida-based team. You will handle a high-volume of calls, answer questions, resolve complaints, and schedule services to ensure a fanatical customer experience.

This in-person role in Fort Myers or remote option requires CRM experience, fast typing, and strong communication. We offer comprehensive benefits, paid training, and opportunities for advancement.