Customer Service Representative

Infinite Pest Solutions; Charlotte (NC); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid training

Holidays eligible

Job summary

Infinite Pest Solutions is seeking a friendly Customer Service Representative to join our team in Fort Myers or remotely from Florida, North Carolina, or Idaho. You will handle inbound and outbound calls, address questions and complaints, and schedule services with a focus on delivering fanatical service.

The ideal candidate has prior customer service or call center experience, can type 40+ WPM, and is proficient with CRM software and office tools.

Qualifications

• Previous customer service experience required.
• Call center experience strongly preferred.
• CRM software experience strongly preferred.
• Must type 40+ WPM with accuracy.
• Working knowledge of office equipment and software.

Responsibilities

• Handle many inbound and outbound calls to current and potential customers.
• Identify needs, resolve issues, and provide solutions.
• Schedule and plan services and appointments.
• Respond to calls, texts, voicemails and emails promptly.
• Coordinate with management, technicians and sales staff as needed.

Skills

Customer service

Call center

Typing 40 wpm

Office software

Tools

CRM software

Job description

This Position is Eastern Standard Time - Hours are 8 AM to 5 PM Eastern Time Zone. This can be an in-office position in Fort Myers Florida, or a Remote position in Florida, North Carolina, or Idaho. Infinite Pest Solutions is a locally-owned business providing pet friendly and environmentally friendly pest control services to Florida residents. We are growing rapidly and looking for employees interested in opportunities for advancement and career growth! Business is BOOMING and we are very excited to be looking for several additional phenomenal office members to join our growing team. We have an amazing group ofcompassionate, hard-working people, and we are THRILLED to add more people to our group! We work together to provide fanatical customer service for our customers, and they LOVE Infinite Pest Solutions!

Benefits:

• Health, Dental, Vision, and Life Insurance
• 2 weeks of paid time off in your first year and 6 paid holidays
• Paid Training

Your Opportunity:

We are searching for a polite, professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services. This position will handle a high volume of inbound and outbound calls and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. This position is in-person at our Fort Myers office.

What You’ll Be Doing:

• Handle many inbound and outbound calls to current and potential customers
• Identify the needs of customers, resolve issues, and provide solutions
• Identify and elevate issues to supervisors as needed
• Schedule and plan services and appointments
• Respond in a timely manner to customer calls, texts, voicemails and emails
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections
• Assist management, technicians and salespeople with day-to-day requests
• Collect service payments from customers and call/text/email past due accounts
• Communicate regularly with field technicians to coordinate service schedules and times

Requirements:

• Previous customer service experience required
• Call center experience strongly preferred
• Experience with customer relationship management (CRM) software strongly preferred
• Working knowledge of office equipment and software
• Schedule is 8 am to 5 pm Monday-Friday OR 9 am to 6 pm.
• Must be able to type 40+ Words per Minute with accuracy

What to Expect During the Hiring Process:

After submitting your application, one of our recruiters may reach out to you to conduct a quick initial phone screening. Qualifying candidates will then be invited to an in-person interview at our Fort Myers office!

Infinite Pest Solutions is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Employment requires current eligibility to legally work in the United States.

Benefits:*

• Dental insurance

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person