Customer Experience Pro — Pest Defense Support

HomeTeam Pest Defense, Inc.; Naples (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Employee discounts

Paid time off

Tuition reimbursement

Opportunity for advancement

Job summary

HomeTeam Pest Defense, Inc. in Naples, FL is seeking a Customer Service Representative to deliver positive experiences and support to customers and prospects, including scheduling services and resolving billing questions.

Requirements include 1 year of customer service, basic computer skills, and a professional demeanor. The company offers comprehensive benefits and opportunities for growth within a leading pest management firm.

Qualifications

• 1 year of previous customer service experience
• Basic / entry level understanding of computers
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s)
• Interact with customers/prospects by scheduling various pest and builder related services using Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company’s treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service

Education

High school diploma or GED

Job description

HomeTeam Pest Defense, Inc. in Naples, FL is seeking a Customer Service Representative to deliver positive experiences and support to customers and prospects, including scheduling services and resolving billing questions.

Requirements include 1 year of customer service, basic computer skills, and a professional demeanor. The company offers comprehensive benefits and opportunities for growth within a leading pest management firm.