Customer Experience Pro — Pest Defense Support

Rollins, Inc.; Melbourne (FL); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the公司

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Melbourne, FL. You will deliver excellent customer experiences, handle inquiries, schedule pest-related services, and support billing and invoicing.

The role emphasizes clear communication, problem solving, and confident use of Route Point software. The position offers competitive pay, a comprehensive benefits package, and opportunities for advancement within the company.

Qualifications

• 1 year of previous customer service experience
• High school diploma or GED (or equivalent)
• Basic computer skills
• Ability to use company telephone features
• Must be 18 years or older

Responsibilities

• Provide positive customer experiences that encourage continued use of services
• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite) and schedule services
• Interact with customers using Route Point software
• Handle invoices and billing questions and provide resolution
• Maintain customer files and enter notes in the system

Skills

Customer service

Phone etiquette

Problem solving

Communication

Education

High school diploma or GED

Tools

Route Point

Company telephone features

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Melbourne, FL. You will deliver excellent customer experiences, handle inquiries, schedule pest-related services, and support billing and invoicing.

The role emphasizes clear communication, problem solving, and confident use of Route Point software. The position offers competitive pay, a comprehensive benefits package, and opportunities for advancement within the company.