Customer Experience Specialist | Growth & Benefits Ready

Community Health Systems, Inc.; Milton (FL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision, and life 보험

401(k) with company match

PTO and extended illness benefits

Licensure reimbursement

Student loan support

Rewards programs

Career development opportunities

Job summary

Community Health Systems, Inc. is seeking a Customer Service Representative to handle inquiries and provide a positive service experience across phone, email, chat, and in-person interactions in Milton, FL.

The role emphasizes empathy, problem solving, and attention to detail to resolve issues efficiently. You’ll document cases, escalate when needed, and uphold high service standards while collaborating with internal teams.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.

Skills

Strong verbal and written communicate

Empathy and active listening

Problem-solving

Attention to detail

Multi-tasking across channels

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow or similar ticketing

Soft phone software

CRM systems

Microsoft Office

Job description

Community Health Systems, Inc. is seeking a Customer Service Representative to handle inquiries and provide a positive service experience across phone, email, chat, and in-person interactions in Milton, FL.

The role emphasizes empathy, problem solving, and attention to detail to resolve issues efficiently. You’ll document cases, escalate when needed, and uphold high service standards while collaborating with internal teams.