Customer Service Pro: Growth, Benefits, and Impact

Community Health Systems; Powell (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Career development

Licensure reimbursement

Job summary

Community Health Systems is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document interactions, and collaborate with internal teams to ensure a positive service experience.

Ideal candidates have 1–2 years in customer service or similar roles; an associate degree or coursework in business or communications is preferred.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls and creates service cases with accurate documentation.
• Demonstrates empathy and active listening to resolve concerns.
• Researches and resolves billing and service-related issues per policies.
• Updates customer records and notes with complete documentation.
• Works with internal departments to ensure a seamless experience.
• Provides solutions within service timeframes and follows up for satisfaction.
• Maintains productivity and service quality; performs other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Multi-tasking

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

Soft phone software

ERP (Oracle or similar)

Job description

Community Health Systems is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document interactions, and collaborate with internal teams to ensure a positive service experience.

Ideal candidates have 1–2 years in customer service or similar roles; an associate degree or coursework in business or communications is preferred.