First-Contact Eligibility Support Specialist

Community Health Systems; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems is seeking an entry-level Eligibility Screening Services Representative to assist customers via phone, email, and chat, providing accurate information and resolving inquiries. The role emphasizes strong communication, detail orientation, and the ability to navigate CRM tools in a fast-paced environment.

The position focuses on delivering quality service, escalating issues when needed, and collaborating across departments to ensure timely resolutions.

Qualifications

• HS Diploma or GED required.
• 1-2 years of customer service experience required, preferably in a call center or help desk environment.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Provides triage support for common issues related to platforms, applications, and back-office processes.
• Documents all interactions accurately and thoroughly in the CRM system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and KPIs, including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Customer service

Communication skills

CRM proficiency

Problem solving

Multitasking

Detail orientation

Team collaboration

Verbal and written communication

Education

HS Diploma or GED

Associate degree or some college preferred

Tools

CRM software

Microsoft Office

Job description

Community Health Systems is seeking an entry-level Eligibility Screening Services Representative to assist customers via phone, email, and chat, providing accurate information and resolving inquiries. The role emphasizes strong communication, detail orientation, and the ability to navigate CRM tools in a fast-paced environment.

The position focuses on delivering quality service, escalating issues when needed, and collaborating across departments to ensure timely resolutions.