Customer Service Pro - Flexible Hours, Fast-Paced CSR

Payne Auto Group; McAllen (TX); On-site; USD 30,000 - 46,000; Full time

Job summary

Payne Auto Group seeks a Customer Service Representative to join our team. The CSR will assist customers by providing product and service information, answering inquiries, and resolving complaints.

You will manage calls, emails, and chats, maintain accurate records, and support sales by generating leads when possible. The ideal candidate has a high school diploma, strong communication skills, and a customer-focused mindset.

Qualifications

• High school diploma or equivalent required.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

Responsibilities

• Manage incoming customer inquiries via phone, email, or chat.
• Generate sales leads when possible.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

Skills

Customer service

Phone handling

Active listening

CRM familiarity

Communication skills

Education

High school diploma

Tools

CRM software

Job description

Payne Auto Group seeks a Customer Service Representative to join our team. The CSR will assist customers by providing product and service information, answering inquiries, and resolving complaints.

You will manage calls, emails, and chats, maintain accurate records, and support sales by generating leads when possible. The ideal candidate has a high school diploma, strong communication skills, and a customer-focused mindset.