Customer Service Representative

Lkjordan; San Antonio (TX); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Profit-sharing bonuses

Job summary

L.K. Jordan & Associates in Universal City, TX is seeking a Customer Service Representative to join the team as the main liaison for customers, independent sales reps, and internal departments.

The role focuses on solving problems, handling inquiries, and turning frustrations into positive outcomes. You will assist customers in selecting products, enter purchase orders accurately, resolve complaints, and coordinate with production and shipping to ensure timely order fulfillment.

Qualifications

• Minimum of 5 years in customer support or client services roles.
• Strong computer skills and data entry proficiency.
• Detail-oriented and highly organized with a friendly, professional communication style.

Responsibilities

• Act as the main point of contact for customers, reps, and dealers via phone and email
• Assist customers in selecting the appropriate products for their needs
• Accurately enter purchase orders into the order management system
• Resolve customer complaints quickly and efficiently
• Coordinate with production and shipping teams to ensure timely order fulfillment
• Track orders and communicate updates or delays to customers proactively
• Maintain detailed customer records and documentation
• Support reps and dealers with quotes, order statuses, and customer follow-ups

Skills

Customer service

Data entry

Problem-solving

Communication

Detail-oriented

Conflict-resolution

Tools

Order management system

Job description

A company in Universal City, TX is seeking a Customer Service Representative to join their team. This position is ideal for someone who enjoys solving problems, thrives in customer-facing roles, and has a knack for turning frustrations into positive outcomes. The CSR will serve as the key liaison between independent sales reps, customers, and internal departments such as sales, production, and shipping. Candidates should be comfortable handling complaints, resolving issues directly, and performing accurate data entry. A stable employment history is essential, as is a positive, professional demeanor.

Schedule is Monday through Friday, 8:30 a.m. – 5:00 p.m., with an hourly pay range of $20.00 to $21.00.

Benefits

• eligibility for quarterly profit-sharing bonuses.

Primary Responsibilities

• Act as the main point of contact for customers, reps, and dealers via phone and email
• Assist customers in selecting the appropriate products for their needs
• Accurately enter purchase orders into the order management system
• Resolve customer complaints quickly and efficiently
• Coordinate with production and shipping teams to ensure timely order fulfillment
• Track orders and communicate updates or delays to customers proactively
• Maintain detailed customer records and documentation
• Support reps and dealers with quotes, order statuses, and customer follow-ups

Minimum Requirements

• Minimum of 5 years in customer support or client services roles
• Strong computer skills and data entry proficiency
• Excellent problem-solving and conflict-resolution skills
• Friendly and professional communication style
• Detail-oriented and highly organized
• Punctual, dependable, and able to work in a fast-paced setting
• Stable work history, not prone to job-hopping
• Enthusiastic about helping others and creating positive customer experiences

L.K. Jordan & Associates is an equal opportunity employer.