Customer Care Specialist - Fast-Paced Tech-Savvy Support

Rydell; Grand Forks (ND); On-site; USD 48,712,000 - 57,308,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with company matching up to 4%

Paid time off

Employee vehicle purchase program

Volunteer time off

Job summary

Rydell Auto Center is seeking Customer Care Service Specialists with outstanding customer service skills and a winning attitude. This fast-paced role suits an energetic individual who enjoys technology, helping people and delivering top-tier service.

You will assist customers by phone and email, resolve inquiries, and support the dealership in maintaining a memorable, friendly shopping experience. Competitive pay and solid benefits accompany every position.

Qualifications

• Experience with Microsoft Office
• Professional appearance
• Energetic and enthusiastic
• Positive, upbeat phone presence
• Strong work ethic and reliability

Responsibilities

• Assist customers through phone and email to ensure 100% satisfaction
• Handle customer inquiries and complaints diplomatically and refer to appropriate individuals for resolution
• Generate and prospect new customers through loyalty processes
• Communicate professionally to minimize wait times for customers
• Assist managers with clerical duties as needed
• Be friendly, professional, and efficient with customers and colleagues
• Familiarize yourself with department structures and internal procedures for efficient service

Skills

Microsoft Office

Professional appearance

Enthusiastic personality

Positive phone demeanor

Professional work ethic

Job description

Rydell Auto Center is seeking Customer Care Service Specialists with outstanding customer service skills and a winning attitude. This fast-paced role suits an energetic individual who enjoys technology, helping people and delivering top-tier service.

You will assist customers by phone and email, resolve inquiries, and support the dealership in maintaining a memorable, friendly shopping experience. Competitive pay and solid benefits accompany every position.