Customer Service Pro — Flexible Hours & Advancement

PLS Financial Services; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS Financial Services is hiring a Customer Service Representative at our Houston location. The CSR will be the face of the store, delivering friendly service, educating customers on products, and handling transactions accurately while adhering to regulations.

Responsibilities include maintaining a balanced cash drawer, resolving complaints, and upholding store cleanliness. English fluency is required, Spanish is a plus.

Qualifications

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• English fluency is required.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Verbal communication

Multi-tasking

Attention to detail

Professional appearance

Integrity

Job description

PLS Financial Services is hiring a Customer Service Representative at our Houston location. The CSR will be the face of the store, delivering friendly service, educating customers on products, and handling transactions accurately while adhering to regulations.

Responsibilities include maintaining a balanced cash drawer, resolving complaints, and upholding store cleanliness. English fluency is required, Spanish is a plus.