Customer Care Pro — Auto Service Center

Caliber Holdings LLC; Westminster (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Overtime pay

Vacation & Holidays

Career growth opportunities

Job summary

Caliber Collision Westminster on Pierce St is seeking a Customer Service Representative to greet customers, deliver extraordinary service, and support daily shop operations in a fast-paced environment.

You will coordinate rental car providers, work with insurance partners on authorizations and billing, and collaborate with teammates to ensure a one-stop, stress-free experience for every guest. Benefits include weekly pay, overtime eligibility, and growth opportunities.

Qualifications

• 1+ years of experience within a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
• Work through competing priorities and adapt easily to a fast-paced environment.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and support load level requests as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service to customers.
• Understand insurance partner requirements regarding authorizations and billing.

Skills

Customer service

Communication skills

Multi-system navigation

Team collaboration

Tools

Microsoft Office

Job description

Caliber Collision Westminster on Pierce St is seeking a Customer Service Representative to greet customers, deliver extraordinary service, and support daily shop operations in a fast-paced environment.

You will coordinate rental car providers, work with insurance partners on authorizations and billing, and collaborate with teammates to ensure a one-stop, stress-free experience for every guest. Benefits include weekly pay, overtime eligibility, and growth opportunities.