Customer Service Pro: 5-Star Support, Growth & Benefits

Service Professor, Inc.; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Team environment

Health, dental, and vision insurance

401(k) with match

Paid holidays and time off

Opportunities for advancement

Job summary

Service Professor, Inc. in Grand Rapids, MI is seeking a Customer Service Representative for our busy call center.

You’ll be the first point of contact, answering calls, assisting with scheduling, resolving issues, and ensuring every customer feels valued and cared for. You’ll deliver 5‑star service, handle inbound and outbound calls, educate customers about the MVP Loyalty Program, and collaborate with dispatch, trade managers, and field technicians to ensure seamless service while updating

Qualifications

• 1+ year of customer service experience (call center or service industry preferred).
• Excellent communication and multitasking skills.
• Strong computer proficiency and ability to learn new systems.
• Positive attitude, flexibility, and reliability.
• High school diploma or equivalent required.
• Bilingual skills are a plus.

Responsibilities

• Deliver 5-Star Service: be the friendly, professional voice for customers.
• Handle inbound and outbound calls related to scheduling and inquiries.
• Promote MVP Loyalty Program and enroll customers during calls.
• Resolve customer concerns with empathy and problem solving.
• Collaborate across teams with dispatch, trade managers, and field technicians.
• Navigate multiple systems to update records and schedule services.

Skills

Customer service

Call center

Scheduling

Communication

Multitasking

Computer literacy

Bilingual

Education

High School Diploma

Tools

Scheduling software

Job description

Service Professor, Inc. in Grand Rapids, MI is seeking a Customer Service Representative for our busy call center.

You’ll be the first point of contact, answering calls, assisting with scheduling, resolving issues, and ensuring every customer feels valued and cared for. You’ll deliver 5‑star service, handle inbound and outbound calls, educate customers about the MVP Loyalty Program, and collaborate with dispatch, trade managers, and field technicians to ensure seamless service while updating