Customer Service Pro - Growth & Upskilling Access

Adecco US, Inc.; Grand Rapids (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Shift: 8 am - 5 pm

Weekly paycheck

Pay: $21.73 per hour

Aspire Academy access

Job summary

Adecco US, Inc. is hiring for a Customer Service Representative in Grand Rapids, MI. This role offers the chance to build on your customer service skills while joining a supportive team culture at Adecco during the assignment with the client.

The position requires strong communication, ability to handle multiple priorities in a fast-paced environment, and proficiency with Microsoft Office. It includes a consistent Monday–Friday schedule with competitive hourly pay.

Qualifications

• 2 years experience in Customer Service Rep role.
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required. Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• High School diploma or GED

Responsibilities

• Communicates with store managers, maintenance personnel, and other customer personnel as needed. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
• Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
• Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Maintain customer records using Hussmann and customer based automated systems. Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
• Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed. Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.

Skills

Customer service experience

MS Office proficiency

Strong communication

Education

High School diploma or GED

Tools

Hussmann system

Job description

Adecco US, Inc. is hiring for a Customer Service Representative in Grand Rapids, MI. This role offers the chance to build on your customer service skills while joining a supportive team culture at Adecco during the assignment with the client.

The position requires strong communication, ability to handle multiple priorities in a fast-paced environment, and proficiency with Microsoft Office. It includes a consistent Monday–Friday schedule with competitive hourly pay.