Customer Service & Payments Specialist

Community Choice Financial Family of Brands; Union City (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Education Reimbursement Program

401(k) with company match

Life and AD&D Insurance

Medical Insurance options

Job summary

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to assist customers with check cashing, money transfers, and payments while delivering an exceptional in-store experience.

You will receive hands-on training, coaching, and development as part of our growth-focused program, with opportunities to advance across multiple brands nationwide. This entry-level role builds a foundation for a successful retail finance career.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.

Skills

Communication skills

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to assist customers with check cashing, money transfers, and payments while delivering an exceptional in-store experience.

You will receive hands-on training, coaching, and development as part of our growth-focused program, with opportunities to advance across multiple brands nationwide. This entry-level role builds a foundation for a successful retail finance career.