Customer Service Associate - Financial Solutions & Growth

Community Choice Financial Family of Brands; Clarkston (GA); On-site; USD 42,981,000 - 57,859,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand training

Leadership development

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Voluntary benefits (dental, vision, &c

Employee Assistance Program

Discount marketplace

Paid time off

Job summary

Titlebucks in Atlanta, GA seeks a Customer Service Representative to help customers access financial solutions with friendly, step-by-step support. You’ll handle transactions like check cashing, money transfers, and payments while delivering an exceptional in-store experience.

We offer hands-on training, a clear path to advancement across our brands, and a comprehensive benefits package. This entry-level role develops skills in service, sales, and cash handling within a fast-paced,

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment and handle multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends (minimum 40 hours per week).

Skills

Communication skills

Attention to detail

Customer service orientation

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Data entry systems

Job description

Titlebucks in Atlanta, GA seeks a Customer Service Representative to help customers access financial solutions with friendly, step-by-step support. You’ll handle transactions like check cashing, money transfers, and payments while delivering an exceptional in-store experience.

We offer hands-on training, a clear path to advancement across our brands, and a comprehensive benefits package. This entry-level role develops skills in service, sales, and cash handling within a fast-paced,