Customer Service Specialist: Growth & Training Path

Community Choice Financial Family of Brands; Peachtree Corners (GA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Voluntary benefits package

Employee assistance program

Discount marketplace

Paid time off 12 days

Job summary

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to assist customers with check cashing, money transfers, and payments in a fast-paced, in-store setting.

You will receive hands-on training, coaching, and development to grow within a high-performance environment, with cross-brand mobility across the Community Choice brands and a comprehensive benefits package. This is an in-person, full-time role requiring 40 hours per week.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Excellent verbal and written commun

Professional demeanor with customers

Data entry accuracy

POS system proficiency

Microsoft Office proficiency

18+ years old

Background check required

Physical stamina for standing/moving

Valid driver's license and auto ins

Education

High school diploma or equivalent

Tools

POS system

MS Office

Job description

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to assist customers with check cashing, money transfers, and payments in a fast-paced, in-store setting.

You will receive hands-on training, coaching, and development to grow within a high-performance environment, with cross-brand mobility across the Community Choice brands and a comprehensive benefits package. This is an in-person, full-time role requiring 40 hours per week.