In-Store CSR & Payments Specialist

Community Choice Financial Family of Brands; Duluth (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

On-the-job training

Learning platform access

Career advancement

Educational reimbursement

Medical insurance options

401(k) matching

Life and AD&D insurance

Discount marketplace

Paid time off 12 days

Job summary

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to assist customers with transactions and financial services in a fast-paced retail environment. You’ll help ensure accurate cash handling and data entry while delivering friendly, professional service.

You’ll receive hands-on training, coaching, and development as you grow through opportunities across our brands. The role demands strong communication and the ability to stand for extended periods.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age; valid driver's license and vehicle may be required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and uphold security protocols as needed.
• Full-time schedule with in-person attendance, including weekends, at least 40 hours per week.

Skills

Verbal and written communication

Data entry accuracy

POS system proficiency

MS Office proficiency

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Tools

POS software

Microsoft Office

Job description

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to assist customers with transactions and financial services in a fast-paced retail environment. You’ll help ensure accurate cash handling and data entry while delivering friendly, professional service.

You’ll receive hands-on training, coaching, and development as you grow through opportunities across our brands. The role demands strong communication and the ability to stand for extended periods.