In-Store Customer Service & Payments Pro

Community Choice Financial Family of Brands; Lawrenceville (GA); Sur place; USD 19 000 - 22 000; Plein temps

Avantages offerts par ce poste

Paid on-the-job training

Learning management system access

Cross-brand career opportunities

Key Holder Program

Performance-based advancement

Educational Reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Extended benefits program

Employee assistance program

Discount marketplace

Paid time off (12 days first year)

Résumé du poste

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to help customers access financial solutions, process transactions (check cashing, money transfers, and payments), and provide a friendly in-store experience.

This entry-level role includes hands-on training and development, with opportunities to advance within the Community Choice Financial Family of Brands. The position is full-time with weekend availability and a 40-hour work week, in-store only.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and data entry.
• Proficiency with phones, POS, Microsoft Office, and computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required.

Responsabilités

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Connaissances

Verbal communication

Written communication

Attention to detail

POS system

Microsoft Office

Customer service

Bilingual English/Spanish

Formation

High school diploma or equivalent

Outils

POS system

Microsoft Office

Description du poste

Titlebucks in Atlanta, GA is seeking a Customer Service Representative to help customers access financial solutions, process transactions (check cashing, money transfers, and payments), and provide a friendly in-store experience.

This entry-level role includes hands-on training and development, with opportunities to advance within the Community Choice Financial Family of Brands. The position is full-time with weekend availability and a 40-hour work week, in-store only.